All shipping methods employed by ACE/FIVE are confirmed by email with a tracking number and are insured for the full contents of the package posted. Please allow up to two business days (not including weekends or holidays) for us to process your order.
Shipping Rates by Region
The following charts refer to days as if they were business days.
Rates listed are in Canadian Dollars.
Canada
Order Amount
Expedited (2-7 Days)
Expresspost (1-4 Days)
Under $200
$15
$20
$200 and above
Free
$10
 
United States
Order Amount
Expedited (2-7 Days)
Expresspost (1-4 Days)
Under $250
$20
$25
$250 and above
Free
$15

International
Order Amount
International Mail
----
$60*

*International mail includes the following countries: Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Brazil, British Indian Ocean Territory, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Finland, France, French Southern Territories, Georgia, Germany, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Democratic People's Republic of Korea, Malaysia, Mexico, Monaco, Montserrat, Morocco, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Russia, Saint Martin, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Vincent, Sweden, Switzerland, Syria, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vietnam, and the British Virgin Islands.
Returned to Sender
If your package is not successfully delivered and is sent back to ACE/FIVE by the courier, we will contact you to provide the option of reshipment or a refund of the merchandise. The original shipping fee is not refundable.
Taxes
All orders within Canada are subject to a sales tax charge of 13% (HST)
All orders from the United States or Internationally may be subject to duty and/or taxes levied by the importing country. All custom fees will be paid for by the buyer, and by ordering through ACE/FIVE you hereby agree to be responsible for said duties, taxes, and/or fees.
Returns
ACE/FIVE will happily except returned merchandise unworn with tags still attached. Kindly email details@acefiveshop.com to advise of any intent to return and-or exchange anything purchased via the online store. ACE/FIVE will gladly authorize a full refund on any regular priced merchandise in it's original condition up to 15 days from the date of the placed order. Under these conditions any additional shipping fees will be wholly assumed by the buyer.
Any item purchased on sale cannot be returned for a monetary refund. Sale items can be exchanged for product or a store credit for the amount of the good(s) purchased. Kindly email details@acefiveshop.com with any intent to return a sale item. ACE/FIVE will gladly authorize an exchange or a store credit for any sale item returned in it's original condition up to 15 days from the date of the placed order. Under these conditions any additional shipping fees will be wholly assumed by the buyer.